Information for Families

Families and individuals have the right to:

   - Maintain personal independence, choice and responsibility for all their actions;
   - Request to change their support worker;
   - Be provided with quality care and to have their confidentiality maintained;
   - Ask for the type of care they require;
   - Have an explanation of all fees charged and payable;
   - Obtain information on any other relevant resources;
   - Access to an external, independent grievance mechanism;
   - A smoke free environment;
   - A reasonable response time to requests for care;
   - Provide feedback to the co-ordinator at any time.

Families and individuals have the responsibility to:

   - Liaise with the co-ordinator regarding changes in their needs;
   - Respect the rights of the support worker;
   - Provide feedback about care provided;
   - Provide support workers with appropriate care information at the start of care;
   - Collect care information from support workers at the end of care.